Clients and potential clients can come into contact with your company in countless ways. As a marketing expert, how do you create a positive experience at all these touchpoints and at every step of the client journey? IntoAction will support you in setting up a good online landscape so that you have the equipment to reach your client with exactly the right information from the orientation phase to well after the first purchase. Customer Journey Enablement makes it possible for you to make full use of all the channels available to you.
Enablement is the key here: setting in motion marketing, sales and service to reach the end client. In this process, we look first at the channels you already have: how are they used, are they properly aligned and which channels might be relevant to add? We then establish the systems and processes that will enable you to reach your clients consistently and reliably.